Zenia Always Online
Zenia focuses on the work of its customers, rather than their problems. In order to ensure that, it prepares effective and solution-oriented strategies with its more than 20 years of experience and team of specialists. It goes extra mile in an attempt to improve the customer experience.
Zenia’s experienced team initiates the process by holding survey meetings with the customers in order to determine the needs of its customers and refer them to the most appropriate products. Then, all the details such as the necessary infrastructure, system installations, product and recipe are prepared by the expert team.
Zenia provides detailed training before and after the installation so that its new customers can use the products they purchased, with all the functions and completely.
In all restaurants, turnkey installation of the products is carried out by expert teams, necessary tests are performed and trainings are given before the system is delivered up and running. On the first day of sales, expert teams provide on-site support from opening all the way through the closing.
Constantly Updated Applications
Zenia apps are constantly kept up to date with both new functions and bug fixes. Thus, customers always have a special experience with an error-free system that accommodates itself to the trends.
Creating a Record of Cases
At Zenia, there are platforms where the customers can create a case record 24/7 in order to help solve the problems they face, in the fastest and smoothest way. Thanks to these platforms available around the clock 7 days a week, the customers can create a record of cases whenever they wish. Also the experienced technical team eliminates the problems as they respond to these records as quickly as possible.